NP Autoparts Limited warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.
In the rare event that you have a problem with your item please Contact Us and our Customer Services Team will be happy to help.
You can pay securely and easily 24 hours a day by credit/debit card or via the following methods.
UK Standard - Royal Mail 2nd Class Post (2-3 Days) - £2.50 ( Free on orders over £25 )
UK Express - Parcel Force 24 - £4.99
Most orders placed before 1pm weekdays will be despatched the same day, on either shipping service.
Generally all items are dispatched within 24 hours of cleared payment. Our shipping days are Mon-Fri, we do not post on Saturday, Sunday or Bank Holidays.
Delivery surcharges may apply to orders with a combined weight over 2,000g to:
Channel Islands, Republic of Ireland, Northern Ireland and the following Postcodes:
AB30-38, AB41-56, FK17-21, G83, HS1-9, IM, IV, KA27-28, KW, PA20-99, PH15-99, TR21-25, ZE.
Our Freepost offer excludes the above postcodes on orders over 2kg in weight.
Our Parcel Force Courier Service is NOT available on Replacement Lighting & Mirrors or our Tailored Mat Range.
We take great care when packaging every item to ensure safe shipment to you.
For further details on postage surcharges and restrictions please Contact Us.
Under Royal Mail’s guidelines items can only be considered missing after 14 working days have passed. In the event of a lost item a replacement will be sent as soon as the loss has been verified by the courier.
Before returning any item(s) please Contact Us.
Faulty or damaged goods:
You may return an item which has been received damaged or genuinely faulty for a replacement or refund. Before returning any item(s) please Contact Us to arrange the return.
We will provide you with return documentation and prepaid postage returns label enabling you to return the item to us free of cost to yourself.
If the goods returned as damaged or faulty are found to be in perfect condition and proper working order, you will be offered the option of returning the item to you at cost of carriage or reasonable carriage costs will be debited from your refund.
Incorrect Item or not as described:
You may return an item which was incorrectly sent to you or not as described in the advert for a full refund. The refund will be issued once the item has been received and verified as incorrect. As with faulty or damaged goods, please Contact Us first and the same process will apply.
Under Distance Selling Regulations you have the Statutory Right to return an item / cancel an order. You must make contact with us to do this within 7 working days of receiving your order to arrange for it to be returned for a full refund. The refund will be issued once the item has been received and processed and within a maximum of 30 days. You are responsible for the postage and packaging costs of returning the item to us.
Items should be returned complete in all packaging and sent in protective postage bag you should take all reasonable care to ensure it is returned to us in good condition. Remember we cannot refund or exchange item that has been used unless it is damaged, faulty or incorrect.
You should return the item using the cheapest tracked service available as we cannot be held liable for items lost in the postal system. You should include in with the item the following information:
There are exclusions to this right and they are listed separately below.
Under Distance Selling Regulations you have the Statutory Right to return any item / cancel an order for a full refund as explained above, however this right excludes certain items and services namely goods made to the customers’ specification.
As all our Tailored Floor Mats are made to order to the customer’s vehicle, colour and quality specifications, they cannot be returned under the Distance Selling Regulations. We will of course deal with any faulty products as mentioned above however we will not accept returns for Tailored Floor Mats where the customer has ordered the wrong Floor Mats for their vehicle, isn’t happy with the colour match, hasn’t read the product information to understand fixings & fittings information (this list is not exhaustive but covers most common reasons). If you have any doubts regarding ordering the correct set then please Contact Us before you order and we will be happy to help you get it right.
View our Returns Policy for further information.